Privacy Policy
Last updated: October 12, 2026
Draft for owner review. Contact details and the refund policy must be confirmed before launch.
Who we are
Sold Out Society is operated by Blessing Okoro in Ottawa, Ontario, Canada. This policy explains how we handle personal information when you use our app or join our waitlist. Contact: hello@thesoldoutsociety.com (placeholder, awaiting owner confirmation).
What we collect
We collect account details, store details and numbers you save, ad exports and screenshots you upload, and Brand Scan information from public store pages. If you connect Shopify, we read orders, refunds, discounts, shipping, products and prices. We also keep Coach chats, private DMs, community posts and comments, waitlist details, saved plans and progress, and payment status from Stripe. Stripe processes your payment details. We never store card numbers. Technical information such as errors and activity may be used to keep the app working and secure.
Why we use it
We use your information to provide your audit, calculations, plans, tools and coaching; save your progress; manage membership; respond to questions; and deliver the emails you choose. Waitlist details are used to contact you about opening. We do not sell your personal information.
How AI is used
When you use an AI feature, relevant uploads, public store pages, store details and saved numbers may be sent to an AI model to read, summarize, write and advise. Calculations are performed by the app, not invented by AI. Check extracted fields before saving and check advice before acting. Avoid uploading customer personal information or secrets. AI providers process information under their own service terms. We do not promise that every AI response is correct.
Who we share with
Service providers for hosting and storage, AI, Stripe and email delivery process information needed for their services. Coaches can see information needed to help you. Community content is visible to other members, so choose what you share. We may disclose information if required by law or to protect people and the service. Providers may process information outside Canada, where local laws may apply.
Shopify connection
Connecting Shopify is optional and read-only. Credentials are encrypted and stored on the server. We never change your store. You can disconnect any time in Store Settings; this deletes stored connection credentials. Previously saved store data remains until you ask us to delete it.
How long we keep it
We keep saved account and store information while it is needed to provide the service. You can ask for deletion. Some billing, security and legal records may need to be kept longer to meet legal obligations or resolve disputes. Backups may remain until their normal replacement cycle. Screenshot analysis uses transient uploads; content you choose to save in community posts or knowledge files remains until removed. A specific retention schedule is awaiting owner confirmation.
Your choices
You can review and correct store details and numbers in the app, change available email preferences, disconnect Shopify and choose which numbers appear in community shares. Contact us to request an export, access, correction or deletion of your information, or to withdraw consent for an optional use. We may ask you to verify your identity. Deleting information needed for the service may prevent continued use. Browser storage supports sign-in, preferences and installed-app caching.
Canadian privacy law
We aim to handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable. You may contact us about access, correction or a privacy complaint. If your concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada. These statements do not replace your rights under applicable law.
Contact and changes
Send privacy requests to hello@thesoldoutsociety.com (placeholder, awaiting owner confirmation), addressed to Blessing Okoro, Sold Out Society, Ottawa, Canada. We will update the date above when this policy changes and provide notice of material changes where required.